Frequently Asked Questions
How do I return or exchange my purchase?
Did you buy the wrong gift? Change your mind about your purchase, or just dissatisfied with the product? No problem! Fitness Town offers a 30-day return/exchange policy on all unopened or unused products, returned in new, saleable condition.
Fitness Equipment and accessories purchased at Fitness Town may be returned or exchanged (excluding shipping and handling charges) for 100% refund if returned in its original package, unopened and unused within 30 days from the original date of purchase.
For more information, please read our Return Policy.
Does Fitness Town price match?
Fitness Town strives to provide our customers with the best fitness equipment at competitive prices. To inquire about a price-match opportunity, please Contact Us.
Where is the closest Fitness Town location to me?
Currently, there are 3 Fitness Town locations in Western Canada. To find a location nearest you, please see our Store Locations.
How much does delivery & installation cost?
We have a highly trained and dedicated Delivery and Installation team to move your fitness equipment safely from our warehouse to your home. We also specialize in taking down and moving your equipment to a new location. Costs will vary on product and location. For more information, please Contact Us.
Does Fitness Town offer Financing?
Yes, Fitness Town offers four different financing options to fit your needs. To learn more about these options, please visit our Affirm Financing Plans.
Does Fitness Town take trade-ins?
Fitness Town offers a trade-in program for cardio and strength equipment in good condition. The program is available to local customers who purchase in-store. Products are subject to inspection prior to qualifying for a trade-in value. Limitations and exclusions apply. Inquire at your local store for details. *Commercial Clients: Contact your commercial Fitness Town rep to discuss trade-in programs specific to Commercial.
Does Fitness Town sell used equipment?
Yes! Used equipment is available from time to time as each of our locations. Please ask one of our fitness experts what used equipment they have on offer.
How much does shipping cost?
Fitness Town offers shipping across Canada, and shipping costs vary. To find out an estimated shipping cost online, add the product(s) you’re interested in into your cart. Click the Checkout button. Shipping options are calculated at checkout when you enter your shipping address and information. For large orders or rural destinations, feel free to contact us to discuss additional delivery options.
Is Fitness Town hiring?
As Fitness Town continues to grow and expand, we are always looking for new fitness consultants. If you or anyone you know has a desire to work for a fast-paced, growing company, has an interest in fitness and has the ability to help people become motivated and excited about fitness, please refer or apply today to join the Fitness Town team!
Will Fitness Town sponsor me or my event?
All Fit Fund Donation requests must meet the donation criteria for consideration and approval. As Fitness Town receives many requests for assistance on an annual basis, we cannot provide support for all the requests that are submitted to us. At times, we must decline participation in a great program/event because we have already committed our budget. To submit your request, please fill out our Fit Fund Request Form.
Does Fitness Town offer service?
Yes, our fitness equipment experts are here to meet your product servicing needs. If you have a product that needs servicing, please read our Equipment Service and Repairs section above.
How do I redeem my Customer Care Plan?
To redeem your CCP, please e-mail service@fitnesstown.ca with the following information. Please note that all items outlined below must be included to start a valid claim.
- First & Last Name
- Picture/Scan of your invoice
- Picture the base serial #
- Invoice #
- Phone number
- The Fitness Town location of purchase
Additional Questions?
If you don’t see an answer to your question, please visit Our Policies or other pages on our site. Alternatively, you can always Contact Us for more information.
