Customer Service

It’s important to get expert guidance when purchasing home gym and fitness equipment.

Quality, functionality, and durability vary greatly in the fitness equipment industry. Without knowledge and experience, you will probably be disappointed in your investment. You want to avoid poor-quality equipment that can’t be serviced, trendy brands that overcharge, and fads and features you don’t need.

Our Fitness Equipment Specialists have decades of expertise and experience to help you find the right solution for a fully equipped home gym, small living space, office fitness, outdoor play, or travel. We also consult our local personal trainers, physical therapists, and alike with equipment for their facilities, clinics, and clients.

If you don’t know where to start, we’ll walk you through a no-pressure consultation. If you’re experienced, rely on our team for superior product knowledge and the best selection of quality brands across fitness equipment categories.

If you’re near one of our 3 locations in Western Canada, we encourage you to come in, work with us personally, and try before you buy. If you don’t, reach out to our specialists via our Chat feature.

A big difference? With Fitness Town, you’ll get ongoing service and support from our team. From questions, repairs and maintenance, and upgrades, we’re here to keep you moving.

0% APR financing available with Affirm on purchases between $300 – $15,000

• Pay over 6 months at 0% APR
• Pay over 12 months at 10-36% APR
• Pay over 18 months at 10-36% APR

 

Just select Affirm at checkout!

 

What is Affirm?

Affirm is a leading installment payment platform, providing shoppers with buy now, pay later solutions at their favourite retailers, both in-store and online.

By selecting Affirm as a payment method at checkout, customers can enjoy their purchases immediately while spreading their payments over time.

 

Why Affirm?

• Transparent: Affirm tells you upfront the total amount you’ll pay. That number will never go up.
• Flexible: You choose the payment schedule that works for you.
• Fair: Affirm won’t charge you late fees or penalties of any kind, ever.

 

How do I use Affirm?

• Select Affirm at checkout
• Get set up using your mobile phone number is 60 seconds
• Confirm your payment plan to enjoy your purchase today and pay later

 

Our experienced team is ready to help you with your home or commercial gym equipment service or repair. Drop us a message to get started.

Online orders may alternatively be picked up by the customer from our warehouse at 1320 SE Marine Drive, South Vancouver, between the hours of 10am to 4pm Monday to Friday. If you require a weekend pickup time, please contact us after placing your order. Pickup orders will be held for a maximum of 60 days from date of purchase. If, for any reason, you are unable to collect your order during this window, please let us know so alternative arrangements can be made. If we haven’t heard from you, pickup orders older than 60 days will be cancelled.

How Pick-Up Works

• Select “Pick-Up” during checkout
• You will receive an email confirmation with pick-up details
• Read the notification email carefully for important pick-up procedures
• Bring your order confirmation and ID to the warehouse for pick-up
• The customer is responsible for loading the equipment into their own vehicle
• The customer is responsible for bringing a vehicle of the appropriate size

 

IMPORTANT: Fitness Town is not responsible for the product once the order has been transferred to you, including during loading, transport, unloading at the destination, and/or assembly, etc.

Available only to local customers located within 30 km of one of our 3 retail stores (South Vancouver, Burnaby and Langley) who shop in-store or via telephone/email with one of our retail Specialists.

Save your day off, save your back, save your walls, and make sure your equipment is set up and tested in place. All packaging will be disposed of or recycled appropriately.

Local Delivery and installation are strongly recommended for your safety and to protect your warranty on all cardio, large strength equipment, and anything that requires assembly.

Inquire in-store for more details.

For product questions or home gym consultation, contact us at one of our 3 retail stores or through our Online Chat.

For Fitness Town Fit Fund product donation requests, please complete our Fit Fund Form.