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Commercial Service Request

*COVID-19 UPDATES

More Information Here

*Last updated March 23rd, 2020

*At this time, all retail stores are open while residential and commercial services have been temporarily postponed until further notice. Please understand that the measures that are taking place are to ensure the safety of our customers and staff. As we monitor our cities' changes in protocol, we will continue to notify you updates about retail store and service operations. All notifications will be provided via email, social media or can be found on our website. Thank you for your cooperation!

If you require service on your fitness equipment please submit the following form and we will be in touch with you.

We recommend putting the machine out of order so that the problem has not worsened or given way to any additional problems when the service technicians arrive.

IMPORTANT

Your serial number(s) and your date of purchase are extremely important. Delays occur if this information is not provided. Please ensure you enter the correct serial number(s) and date of purchase when filling out this form.

The serial number(s) are located on your machine.

Please do not submit form without the serial number(s).

Your owner’s manual generally indicates the locations. Most of the time there are two (2). One is located on the BASE of the unit where the power plugs into the machine. The second is located on the back of or the CHIN of your computer console.

NO FEE 60 DAY POLICY – If you are experiencing a problem with your new purchase that is less than 60 days from purchase date, and the unit was delivered and installed by Fitness Town qualified installers, and you are within a 30km service radius from Fitness Town, there will be no service charge. ALL repairable defects will be corrected 100% to your satisfaction by Fitness Town Service at no charge.

*Important: In the event whereby your machine was not installed by a Fitness Town qualified installer, and/or was self-installed, manufacture policy is to inspect the equipment and confirm if a manufacture defect or if an installation issue. Due to high potential for installation errors, Fitness Town must inspect the equipment to ensure proper installation. In the event of an installation error, a minimum $150.00 service fee will apply. In the event of self-installation error, cost of parts may be subject to purchase. Parts coverage to be determined by the manufacture. If you are located outside of our 30km service radius, extended travel fees apply. We appreciate and thank you for your patience.

WARRANTY SERVICE REQUEST - there is a minimum $55.00 (plus tax) fee for warranty service appointments. For products that have been self-installed, a service visit and inspection of installation to will be required to confirm no errors in install have occurred. Please note: Setup or install errors on the part of the installer (if not Fitness Town) will be subject to Service appointment fee’s as install errors are not covered under warranty by the manufacture. We appreciate your understanding.

NON-WARRANTY SERVICE REQUEST - the first visit reservation rate of $150.00 plus tax. This includes travel time, diagnosis and attempted repair time. Should a return visit be required, a quote will be provided. All fees are subject to payment at the time of service. Pre-payment can be made if you will be unavailable at the time of the appointment.

EXTENDED TRAVEL rates will apply if you are outside our designated service zones. Ask for details.

SERVICE FEES (tax not included):

(MW) Manufacture Warranty Service Charge: $55.00
(FV) First Visit Rate: $150.00
(HRLY) Additional Time / Hourly Labour Rate: $95.00
(TRVL) Travel Ralte: $55.00
(ET) Extended Travel Rates: We service up to 30km radius of your local Fitness Town. If you are located outside of our service radius, please inquire if we travel to your area. Send our team an e-mail and we will respond service@fitnesstown.ca

If you are requesting service charges to be paid by the manufacture under the labour coverage agreement please email us a .PDF copy of your proof of purchase. Send your invoice to: service@fitnesstown.ca with subject line - "Proof of purchase: (Your Invoice name, brand model, and date of purchase)"

Commercial Service Request

Facility Information:

* Facility Name

* Street Address

Strata Plan Number

* City

* Province

* Postal Code

Facility Contact Information:

* Contact Name

* Phone Number

Extension

* Email Address

Billing Information (if different from above):

Bill to Name

Property Management Company

Bill to Address

City

Province

Postal Code

Contact Name

Contact Phone Number

Extension

Contact Email Address

Unit #1:

Copy of Invoice Clear

* Manufacturer

* Model Name/Number

* Base Serial #

Console Serial #

Description of problem

* Does the problem happen all the time or can it be made to happen all the time?

* Does the machine power up/ the computer lights turn on?

* Has a repair been attempted on the machine?

* Is the problem still happening and when or how long into a workout does it occur?

Error Code Description/Number (appears on console when broken)

Equipment purchased from

* Date of Purchase (mm/dd/yyyy)

Invoice Number

Unit #2 (Optional):

Manufacturer

Model Name/Number

Base Serial #

Console Serial #

Description of problem

When did the problem start to happen?

Error Code Description/Number (appears on console when broken)

Equipment purchased from

Date of Purchase (mm/dd/yyyy)

Invoice Number

Unit #3 (Optional):

Manufacturer

Model Name/Number

Base Serial #

Console Serial #

Description of problem

Error Code Description/Number (appears on console when broken)

Equipment purchased from

Date of Purchase (mm/dd/yyyy)

Invoice Number

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Services

Commercial Service Request

*COVID-19 UPDATES

Commercial Service Request

Facility Information:

Facility Contact Information:

Billing Information (if different from above):

Unit #1:

Unit #2 (Optional):

Unit #3 (Optional):

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