Our Guarantee

Fitness Town's Service Commitments to you

Fitness Town is committed to providing you, the customer, with superior services and products that constantly meet and exceed your needs. Some of these customer service elements include:

• Providing merchandise of superior quality and value to best meet the customer's ever changing fitness needs.
• Staffing stores with friendly, positive and knowledgeable staff.
• Maintaining a neatly arranged merchandise presentation of specialty fitness products, accessories, and educational materials.
• Fulfilling each and every commitment made to a customer.
• Providing the customer with in-home service solutions by offering Customer Care Plans and Maintenance contracts.
• Upholding the "make it right" policy.
• Providing an on-line service solution for customers. Simply initiate all service claims by completing our Online service request form

Any customer service inquiries or comments can be directed to service@fitnesstown.ca

‘Get the Best Price’ Policy

If you should find any identical product advertised at a lower price by an authorized stocking dealer within 30 days from the date of your purchase and bring in reasonable proof of the advertisement, we will promptly refund the difference! This guarantee does not apply to merchandise that has been discontinued from the manufacturer, floor models, "going out of business sales", bankruptcies or receivership's. Product must be in stock, brand new, in a box and available in your market trading area. This guarantee does not apply to products previously purchased from Fitness Town stores. Our goal is to continually bring you EVERYDAY LOW PRICES!